Popular Articles
How to Setup a New Account
1. Have the customer scan the QRcode located on the station. The QR code will redirect them to our support page where they can download the mobile app by visiting either the Apple App Store or the Google Play Store based on device. If the customer ...
EVSE Gateway Guide
Use this guide to troubleshoot and reset EVSE stations 1. Locate the IP of a station through File Explorer (Under OneDrive on your laptop. : LEG-EVSE Projects>_Preshipment Forms >Archived 2. From your browser enter: http://[IP ...
How to Address Fraud Disputes
1. Log into Stripe https://stripe.com/ 2. Click on Status and check the box next to Early fraud warning 3. Locate the payment and click on the email under Customer (note- blacked out in this example for privacy) 4. On the next screen, under Customer ...
How to Update a Payment Method
This article details how to update a payment method via the Livingston Chargeport App 1. Advise the driver to Log into the Livingston Chargeport App. 2. Hit the Menu key in the top left corner 3. Select Payment info and History 4. Select Update ...
How to address Failed Payments
Hi [CUSTOMER], I hope all is well. We've received a notification that your recent payment with Livingston Charge Port EV charging has failed. We want to continue to provide an exceptional charging experience for you and your EV. However, our system ...