How to address Failed Payments

How to address Failed Payments

Hi [CUSTOMER],

I hope all is well. We've received a notification that your recent payment with Livingston Charge Port EV charging has failed. We want to continue to provide an exceptional charging experience for you and your EV. However, our system automatically disables your Livingston Charge Port account once there is a failed payment on your account. Please sign into your mobile account and update your payment information. If your payment method is up to date please reach out to us to attempt to retry the failed payment. 

 If you have any questions or concerns, don't hesitate to contact our support team at (518) 691-3780 or respond to this email.


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